Terms of Service

Last Updated: April 14, 2026

1. Service Description

BinFlow provides a residential trash valet service in which our service providers ("Valets") transport your waste and recycling bins between their designated storage location and the curbside for collection by your local waste management provider. The Service also includes a commercial valet offering for HOAs, apartment communities, and property managers.

2. Eligibility

You must be at least 18 years of age and reside within our active service area to subscribe to BinFlow. By creating an account, you represent that the information you provide is accurate, current, and complete.

3. Account Registration

To access the Service, you must create an account using a supported authentication provider (Google, Apple, or Microsoft). You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

4. Subscription & Billing

4.1 Plans & Pricing

BinFlow offers monthly subscription plans. Current pricing is listed on our website and is subject to change with 30 days' prior notice. Your subscription includes service for up to two (2) bins; additional bins are available for a per-bin monthly fee.

4.2 Billing Cycle

Subscriptions are billed on a recurring monthly basis through our third-party payment processor, Stripe. By subscribing, you authorize us to charge the payment method on file for each billing cycle.

4.3 Money-Back Guarantee

New subscribers are eligible for a 30-day money-back guarantee. If you are not satisfied with the Service during your first 30 days, you may cancel your subscription and request a full refund of your initial payment by contacting support@binflow.app.

4.4 Cancellation

You may cancel your subscription at any time through your account dashboard or the Stripe customer portal. Cancellation takes effect at the end of the current billing cycle. No prorated refunds are provided for partial months.

4.5 Refunds

If BinFlow fails to perform scheduled service due to our own error (not weather, acts of God, or third-party waste provider issues), you may request a service credit for the affected service day by contacting support@binflow.app within 7 days of the missed service.

5. Service Expectations

5.1 Customer Responsibilities

• Ensure bins are accessible and not blocked by vehicles, gates, or other obstructions.
• Maintain accurate address and service day information in your account.
• Ensure bins contain only permissible waste as defined by your local waste management provider.
• Secure bin lids to prevent spillage when bins are full.

5.2 BinFlow Responsibilities

• Transport bins to and from the curb on your scheduled service day.
• Handle bins with reasonable care.
• Notify you of any service disruptions when feasible.

5.3 Service Limitations

BinFlow does not provide waste collection, disposal, or recycling services. We are not your waste management provider. We are not responsible for missed pickups, schedule changes, or service interruptions by your local waste management company. Service may be suspended during severe weather events, natural disasters, or other circumstances beyond our reasonable control.

6. Property & Liability

6.1 Bin Damage

BinFlow handles bins with reasonable care. In the event that our Valet causes damage to your bins or property during the course of service, please report the incident to support@binflow.app within 48 hours. We will investigate and, where our negligence is established, arrange for repair or replacement at our expense.

6.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BINFLOW'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO BINFLOW DURING THE THREE (3) MONTHS PRECEDING THE CLAIM. BINFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

6.3 Indemnification

You agree to indemnify and hold harmless BinFlow, its officers, employees, and Valets from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or misuse of the Service.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Place hazardous, toxic, medical, or prohibited waste in bins serviced by BinFlow.
• Interfere with or disrupt the Service, servers, or networks.
• Attempt to gain unauthorized access to any portion of the Service.
• Impersonate any person or entity.

8. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the BinFlow website and application are the property of BinFlow or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in abusive behavior toward our Valets, or fail to pay for the Service. Upon termination, your right to use the Service ceases immediately.

10. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Fayette County, Kentucky, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

12. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or through a notice on our website at least 30 days before they take effect. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us at:

BinFlow
Email: support@binflow.app
Website: https://binflow.app